Order Support

Motiv Ring is available now in the US.

Once your order ships, we can't cancel your order. However if you would like to return it for an exchange or refund, please reach out to support@mymotiv.com with the subject 'Motiv RIng Return' and we'll get back to you with an RMA number, typically within 1 day.  If you don't hear back right away, we may be experiencing high volume of orders, but we will respond to you as soon as possible. 

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The Motiv app is currently available to the general public on iOS only. However, because Motiv has received a significant volume of requests, Motiv is selling Motiv Rings to Android OS users as part of an open beta program. This means that rings will be fully functioning and will pair with select Android phones, but that the free Motiv App will not have the entire suite of functions as the iOS app immediately at the launch of the program.

The following features will be available immediately:

  • Step and activity tracking for walking and running; daily overview
  • Sleep tracking; daily overview
  • Resting Heart Rate tracking; daily overview

Activities and sleep will not immediately be editable or viewable in detail, and you will not be able to delete activities and sleep from your Daily Feed. Tracking of restlessness during sleep will also not be available to Android OS users immediately at the start of the open beta. Users who choose to switch from an iOS device and pair their ring to the Android app will also not be able to view historical data in the Motiv App at the start of the open beta, but will be able to do so as features develop.

The Motiv App will also not be compatible with all phone models that use Android OS during the open beta period. The beta app will only work with the following phones:

  • HTC Google Pixel
  • HTC Google Pixel 2
  • LG Google Pixel 2 XL
  • Samsung Galaxy 7
  • Samsung Galaxy 8
  • Samsung Galaxy 8+
  • Samsung Galaxy Note 5

New features for the free Motiv App for Android OS will be added on a consistent basis as part of the open beta program and they will come at no additional cost to users who purchase a ring.

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When you purchase a Motiv Ring, you will receive your Motiv Ring Sizing Set first. Getting the right fit is important for both comfort and performance. Watch this video to learn more about finding the right fit. After you find your size, choose your ring through the Motiv app or at mymotiv.com/go. Your ring will ship within 1 business day.

Your sizing set and Motiv Ring are both shipped free via USPS Priority mail, which can take as little as 3 days to arrive.  Please bear in mind that shipping is through a partner and occasional complications may delay delivery.  If you have questions about your order or tracking information, please reach out to us at support@mymotiv.com

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Thanks to our custom sizing solution, we ensure you’ll have the best Motiv experience with a ring that fits perfectly. A good fit is essential to getting good data, but with seven sizes to choose from and the ability to try sizes out at home, you’ll easily be able to find a size that fits best and gives you the most accurate data possible.

Step 1: Order your Motiv Ring on our website.

Step 2: Your Motiv Sizing Set arrives via USPS Priority Mail just before we ship your ring. Try on the sizing rings for as long as you need.

Step 3: Return to 
mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring arrives via free USPS Priority Mail as fast as 2 days later.

Want to know more? Check out our 
sizing video. If you still have questions about sizing, reach out to the Motiv Support Team via email or via our contact form.

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Occasionally a USPS carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days.

Keep in mind that carriers sometimes leave packages in a safe, hidden place like on a side porch, around your garage or behind bushes. If possible, check with neighbors or the USPS carrier to ask them about your order. You can also call your local USPS post office and ask about a package addressed to you. You can find your local USPS office contact information here.

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Thanks for ordering the Motiv Ring. It’s the first wearable you’ll want to keep on, providing a true snapshot of your health. 

We will send you a Motiv Ring Sizing Set before we ship your Motiv Ring to help you find your Motiv Size.  The ring sizing set is shipped with a redemption code that is basically a gift card. When you find the size that fits you just enter the redemption code, select the size and color, and we'll priority ship you the ring right away with no additional payment needed. This way we ensure you get the best possible fit.  Orders typically ship within one business day and are shipped via USPS Priority Mail, which takes as little as 2 business days to arrive.  We will send you tracking information as soon as your order ships. 

Have questions about your order? We're here to help, just contact us.

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Once you place your order at mymotiv.com you will receive an email confirming your order and you'll receive another email with tracking information once your order ships. Use the tracking link provided to track your package online.

Most packages arrive by the estimated delivery date. If you don't receive your package by the estimated delivery date, please allow an additional day or two for the package to be delivered. 

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To send a Motiv Ring to someone as a gift, just select the gift option during checkout. You can also add a personalized message to the recipient. Or, if you would like to keep it a surprise, leave the gift email address blank and we won't notify your recipient.

When you add a giftee's email to your gift order, you can send them a short message that will be included in the emails they will get about the order.   If you do not wish to notify your recipient about the gift, leave the giftee email field blank.

As a gifter, you will receive emails confirming your payment and your gift shipment so you can track the progress of your gift.

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If your package just shipped, tracking information may not be available. It could take up to a day for your shipment to enter the USPS system. Check your tracking link again in 24 hours.

Orders typically ship within one business day and are shipped via USPS Priority Mail, which takes as little as 2 business days to arrive.

If the estimated delivery date for your package has passed, this may be due to an issue with USPS. Please allow an additional day or two for your package to be delivered.

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Once you have a Motiv Sizing Set, there are two ways to choose your Motiv Ring size and color:

1. Go Here to choose your Motiv Ring through a web browser, or

2. Download the Motiv App here. 

Once you do, please log in or Create an Account if you don’t have one already (You may need to create a password and click on a verification link in your email)

Your sizing set has a unique Motiv Redemption Code. 

Visit us in the Motiv app or at mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring will arrive two days later.

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We currently accept all major credit cards, and your card is charged at the time of your order. Your Motiv Ring Sizing Set carries a code with the full value of your ring when you purchase from mymotiv.com, so you will not need to enter payment when you come back to choose your ring.

We do not store your credit card information. We have partnered with a service provider that has been authorized to process credit card payments. Your credit card details are sent directly to this partner and never passes through our servers.

If you have any issues with your payment, please reach out to us in supportand we'll help you get taken care of.

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If you lost your Motiv Ring Sizing Set, just let us know. Reach out to our support team and we will look up your redemption code for you.

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You’re able to purchase additional Motiv Rings when you’re choosing your ring. Just click the + button under your selected single ring while you’re checking out at mymotiv.com/go. We recommend you only add rings if you know the size you want for yourself or the person you are buying for.

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If you are missing an item from your package, please check the packing list to verify that all the items in your order were in the same shipment. We occasionally split your order into multiple shipments (at no additional cost to you). If you need help, you can contact our support team.

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The Motiv Ring comes with a 45-day satisfaction guarantee. If you are not satisfied with your Motiv Ring for any reason during this time, just reach out to us at support@mymotiv.com and we'll take good care of you. For more information on the Motiv Ring Satisfaction Guarantee, visit us here.

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The Motiv Ring is currently available only at mymotiv.com

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We chose to focus on the US market at launch to ensure we deliver the best possible consumer experience. Our plan is to add distribution partners over time to help us provide the same level of service in other markets as we do in the US. If you would like to get updates and announcements on our international availability, you can sign up for the international mailing list.

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When you purchase the Motiv Ring, you will first receive the Motiv Sizing Set, our custom sizing set with sizing rings in all seven Motiv sizes. Once you determine your size, we send you the Motiv Ring right away.

You can share the Motiv Sizing Set with a friend, which includes a $20 off value for the next Motiv Ring purchased with your Sizing Set.

The Motiv Sizing Set is fully recyclable.

Your purchase comes with your Motiv Ring, a USB magnetic keychain charger, an extra USB magnetic charger, and a quick start guide.

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