Last Updated: November 14, 2018
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information you provide when you create an account, activate a Device, fill out a form, request customer support, participate in a survey, contest or promotion, make a purchase, apply for a job, or otherwise communicate with us. The types of information we collect may include your name, username, email address, postal address, phone number, credit card information, and other contact or identifying information you choose to provide. We also may collect information you provide about yourself, such as your age, gender, birthdate, height, weight, activities, health and fitness goals, food and calorie intake, and health interests.
Information We Collect Automatically When You Use the Motiv Service
When you access or use the Motiv Service, we automatically collect information about you, including
Information Collected through the Device
When you wear a Device, certain physical information is automatically monitored and collected through the Device, such as your activity level, movements, heart rate, and sleep information and patterns, and we may calculate your fitness information, trends and progress.
We log information about your use of the Motiv Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Sites.
Mobile Device Information
We collect information about the computer or mobile device you use to access the Motiv Service, including the hardware model, operating system and version, unique device identifiers, carrier, and mobile network information.
We may collect information about the location of your device if you consent to the collection of this information. For more details, please see “Your Choices” below.]
Information Collected by Cookies and Other Tracking Technologies
We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve the Motiv Service and your experience, see which areas and features of the Motiv Service are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Motiv Service or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices” below.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through the Motiv Service. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
We may use information about you for various purposes, including to:
Provide, maintain and improve the Motiv Service;
Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and receipts;
Calculate information about your fitness, health, and activity level to help you track your goals and progress;
Send you notifications, technical notices, updates, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards, and events offered by Motiv and others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with the Motiv Service;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Motiv and others;
Personalize and improve the Motiv Service and provide advertisements, content or features that match user profiles or interests;
Process and deliver contest entries and rewards;
Link or combine with information we get from others to help understand your needs and provide you with better service; and
Carry out any other purpose for which the information was collected.
Motiv is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Motiv Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Motiv or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
With your consent or at your direction, including if we notify you through the Motiv Service that the information you provide will be shared in a particular manner and you provide such information.
We may also share aggregated or anonymized information that does not directly identify you, including to provide research, reports and analytics about health and fitness, for marketing and promotional use, for providing premium services, and for sale to interested audiences.
The Motiv Service may offer social sharing features and other integrated tools which let you share actions you take on the Motiv Service with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Motiv takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
You may update or correct about you at any time by logging into your online account or emailing us at firstname.lastname@example.org. If you wish to delete your account, please email us but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
When it applies and if you consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications may no longer function.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with the Motiv Service. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Motiv Service.
You may opt out of receiving promotional emails from Motiv by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Pursuant to Article 27 of the EU General Data Protection Regulation (GDPR), Motiv has appointed DPR Group as its' GDPR representative in the EU. DPR Group can be contacted in matters pertaining to our compliance to the GDPR via the methods provided in the document here.