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Frequently Asked Questions

Still have questions? Check our Support Page or contact us, we’re here to help!

Device

Can the Bluetooth be turned off? Can you turn off Bluetooth on the ring? Will it conflict with other Bluetooth products?

Motiv Ring is at the cutting edge of low-power technology. The ring will broadcast Bluetooth Low Energy (BLE) periodically during the day to sync with the Motiv App but is not on all the time. The sensors and electronics will not interfere with TSA requirements and the signal uses less power than a set of Bluetooth headphones and far less power than a smartphone. While the Motiv Ring does not have an 'airplane mode' you can disable Bluetooth on your phone, which will prevent the ring from uploading data.

How do you recharge it? How often do you have to charge it? How long does each charge last? Does the battery have to be replaced?

Motiv Ring's custom-built curved lithium-ion battery provides typical battery life of 3 days dependent on use. Motiv Ring will fully charge in less than 90 minutes. Each Motiv Ring comes with two USB magnetic charging docks and one keyring charger holder. Motiv Ring reaches full charge in under 90 minutes. Simply plug the charging dock into your laptop or the USB port of your choice, attach your Motiv Ring to the charging dock, and voila! The Motiv Ring battery that does not need to be replaced.

Can I wear it for lifting weights?

Over time you may see cosmetic wear, especially if gripping hard rough surfaces, such as the grip of a barbell. This wear will not affect the function of the ring. However, to maintain the surface finish it is recommended to wear gloves or removing your ring during these activities.

Is the ring waterproof? Can I use it for swimming? Can I use it in the pool? How long does it work when submerged?

Yes! Motiv Ring is waterproof up to 165 feet - 5 ATM / 50 meters - in salt water, fresh water, chlorine, hot tubs, you name it. Swim, dive, soak, shower, wash the dishes, get it as wet as you'd like! Motiv Ring currently tracks several watersports activities like swimming, water aerobics, and rowing.

Is it hypoallergenic? What material is the ring made from? Does it contain any nickel?

Yes, the outer ring is ultra-light titanium with a scratch-resistant coating. The inside is medical grade plastic, and there is steel and gold plating on the charging contacts on the inside of the ring. There is no nickel in the Motiv Ring.

How durable is it?

The Motiv Ring is built and tested to stand up to everyday life and is encased in an outer titanium shell with a scratch-resistant coating. The ring will stand up to normal use including exposure to water, most household soaps, detergents, and lotions.

How wide is the ring?

Motiv Ring is 8mm wide by 2.5mm thick. Motiv Ring is thinner than two nickels and weighs less than a penny.

Order Process

How do I redeem?

In the Motiv app or at mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring will arrive in as little as two business days.

Do you have to get a sizing kit to order?

Yes, Motiv Ring sizes are a little different than traditional ring sizes. There's a flat surface inside the Ring – this is where the heart rate sensor lives. A good fit is essential to getting good data. The Motiv Sizing Set makes it easy to find a size that fits best and so you can get the most accurate data possible. And giving Motiv as a gift is easy too, since the Motiv Sizing Set includes a redemption code that the gift recipient can use to select their own choice in size and color. We recommend you wear the ring for 24 hours to see what fits best during your normal day. From sleeping to working out, find the size that works for you. Make sure it’s not too tight and that it is comfortable to wear.

What's the warranty?

Each Motiv Ring will come with a one year warranty from the date you receive the ring.

What's the return policy?

You may exchange or return your Motiv Ring for any reason within 45 days of receipt of your ring for a full refund.

How can I purchase a second ring if I already have a sizing set?

Simply visit mymotiv.com/go and enter the Redemption Code shown on your sizing set.

How do I pick my color?

After you order a Motiv Ring, we’ll first mail you a Sizing Set so you can find your Motiv size, ensuring both comfort and performance. After you've found your Motiv size, visit the Motiv app or at mymotiv.com/go, enter the code on your Sizing Set, and choose your size and color. Your Motiv Ring will arrive in as little as two business days.

How do I get additional chargers?

If you lose your charger please reach out to Motiv Support at support@mymotiv.com to obtain a replacement.

What is the size range?

We have 7 Motiv Ring sizes, 6 through 12. Motiv Ring sizes are a little different than traditional ring sizes. There's a flat surface inside the Ring – this is where the heart rate sensor lives.

Can I exchange the ring if my ring size changes? What happens if I lose weight and the ring becomes too big?

Each Motiv Ring will come with a full year warranty from the date you receive the ring. You can also return the Motiv Ring for a refund up to 45 days after you receive it. If you lose weight and your ring no longer fits any of your fingers, contact our support team at support@mymotiv.com, and we'll help take care of you.

What if I don't know my ring size?

The Motiv Sizing Set makes it easy to find a size that fits best and so you can get the most accurate data possible. Motiv Ring sizes are a little different than traditional ring sizes. There's a flat surface inside the Ring – this is where the heart rate sensor lives. A good fit is essential to getting good data. We recommend you wear the ring for 24 hours to see what fits best during your normal day. From sleeping to working out, find the size that works for you. Make sure it’s not too tight and that it is comfortable to wear.

How long does shipping take?

When you purchase a Motiv Ring, you will receive your Motiv Ring Sizing Set first. Getting the right fit is important for both comfort and performance. After you find your size, choose your ring through the Motiv app or at mymotiv.com/go. Your ring will ship within 1 business day.Your sizing set and Motiv Ring are both shipped free via USPS Priority mail, which can take as little as 3 days to arrive. Please bear in mind that shipping is through a partner and occasional complications may delay delivery. If you have questions about your order or tracking information, please reach out to us at support@mymotiv.com.

Reviews

Where can I find user reviews?

You can find user reviews on our reviews page at https://mymotiv.com/blog/reviews.

Compatibility

What apps is Motiv compatible with? Will it work with Virgin Pulse, MyFitnessPal, Runkeeper, ANT+, and Google Fit?

No, however, we are always working to make your Motiv experience more valuable, such as by adding integration with third-party apps and programs. Motiv now works with both Apple Health and Alexa, and we will be adding more integrations in the future. You can stay up to date on new features and integrations by joining our mailing list.

Can I order Motiv Ring for multiple Operating Systems? What phones is it compatible with? Is it compatible with iPhone? Is it compatible with Android? Which Android models can I use it with? Can I use it on an iPad instead of an iPhone?

Yes. The Motiv App is compatible with iOS/iPhone, and is currently compatible with Android via an Android Open Beta program. The Motiv App will also not be compatible with all phone models that use Android OS during the open beta period. The beta app will only work with the following phones: HTC Google Pixel HTC Google Pixel 2 LG Google Pixel 2 XL Samsung Galaxy 7 Samsung Galaxy 8 Samsung Galaxy 8+ Samsung Galaxy Note 5 Motiv iOS requirements: Requires iOS 9.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, and iPod touch (6th generation).

Does it work with Apple Health?

Yes, the Motiv App for iOS now gives you the ability to export your data to the Apple Health app. You can export data on your step and heart rate from the Motiv App, aggregate your fitness information in the Health app and view it in new and different interfaces, including both a graph of your heart rate all day as well as steps over time.

Support

What's the phone number for customer support?

No, you may contact us via email at support@mymotiv.com. If you are experiencing a technical issue and would like to talk with a support representative by phone, please provide your phone number and the times you are available and we will call you. Our regular support hours are: 9am to 5pm PST, Monday through Friday We typically respond within one business day. Our response time will be longer over weekends and occasionally during high volume periods.

Availability

When will you offer gold or silver colors?

Currently, the Motiv ring only comes in Slate Gray and Rose Gold, however, we are always considering new colors and finishes to meet the needs and interests of our customers.

International Availability

We chose to focus on the US market at launch to ensure we deliver the best possible consumer experience. Our plan is to add distribution partners over time to help us provide the same level of service in other markets as we do in the US. If you would like to get updates and announcements on our international availability, you can sign up for the international mailing list.

Where can I find Motiv Ring in stores?

Motiv Ring is now available for purchase at MyMotiv.com, on Amazon.com, and in-store at national retailer b8ta. We will continue to expand distribution and make it even easier for consumers to purchase.

Security

How secure is my data? Is the app HIPPA compliant?

At Motiv, we employ best-practice data security measures for accessing all personally identifiable information. We anonymize data with strict access controls to monitor trends for future product feature development. Select technical support personnel will only access user-specific data upon request by a user for support purposes. The Motiv Ring does not have GPS and does import any location information from your phone. Location services are used to allow for automatic background syncing. It’s easy to turn off location services if you have concerns about your privacy. However, we do recommend keeping location services set to ‘Always on’ to support the background sync feature.

Functionality

Does it track HR continuously?

No, we optimized our system to sample heart rate when it matters most, in order to maximize battery life. When we sense step activity, the heart rate sensor activates. For all those times you’re not generating steps, we check your heart rate every few minutes, and if your heart rate is elevated, the Motiv Ring will engage the sensor to track continuously those times you are active. If we were to report HR more frequently, our battery life would drop, and we decided that battery life is more important for your ring, as it is a 24/7 monitor, and not fitness-training focused. You can see your last recorded heart rate value as well as the time it was captured. Last Heart Rate can be identified by a heart icon in the daily feed. Above the heart is a time that indicates the last time the heart rate was captured. Motiv Ring checks your heart rate periodically throughout the day and checks it continuously when a sustained elevated heart rate or step count is detected. The app now displays the last HR value that was recorded prior to your most recent sync and the time that recording took place. To see if a more recent HR value has been captured, simply sync. You can also now get your Last Heart Rate data as a notification when you sync your ring, without having to open the Motiv App.

Does it make calls? Does it tell time? Can I use it to set alarms? Does it give notifications?

No, Motiv Ring does not make calls, tell time or give notifications, and you can't use it to set alarms. We've designed Motiv Ring to fit seamlessly in your life without having one more device vying for your attention. We believe you should have information available to you when you want it, not when it comes in. That's why Motiv Ring doesn't vibrate or display any notifications. We utilize our proprietary app to provide all notifications through your phone. We think this is a less obtrusive experience.

Can you log food and calories?

No, however, we are always working to make your Motiv experience more valuable, and this is a feature we could integrate in the future.

What activities does Motiv Ring track? Will this work with yoga?

Motiv Ring auto-detects step-based activities like running and walking, and looks to identify other times in your day when you’re earning Active Minutes. To ensure you always get credit for your efforts, like for activities such as yoga or a gym workout that are difficult to detect, adding and editing activities is easy. Motiv Ring currently allows you to add and edit the following activities: Baseball, Basketball, Beach Volleyball, Biking, Bootcamp classes, Boxing, Cardio, Circuit training, Dancing, Elliptical, Football, Golfing, Hiking, Ice hockey, Ice skating, Martial arts, Pilates, Rock climbing, Rowing, Running, Sex, Skiing, Snowboarding, Soccer, Softball, Spinning, Strength training, Swimming, Tennis, Volleyball, Water aerobics, Yoga - We are always expanding Motiv Ring features, so you can expect this list to grow as we receive requests to track additional activities.

Does working with my hands impact step counting?

Sensitivity to non-step-induced movement is still something nearly all fitness trackers have yet to perfect. You can trick wrist-based devices into thinking you’re moving when you’re brushing your teeth, cooking, or simply moving your arms during a conversation, so all reported numbers should be taken with a grain of salt. That being said, Motiv tests accuracy against foot pods which are the best source of “truth” for steps. Additionally, Motiv counts fairly sustained steps and not every random step — that’s our intention in depending on the Active Minutes metric as opposed to a 10k benchmark. Making sure you’re being properly “rewarded” for sustained physical activity rather than a blanket number of steps taken. Many trackers (and wrist-based devices) are reported to overestimate steps - which is why we aim to meet the accuracy of foot pods.

Can I use the app and ring without internet service?

Yes - Motiv Ring and the app use Bluetooth. Your Motiv Ring will automatically sync every few minutes as long as the app is open and your Bluetooth is on, and your ring is charged. You can also manually sync to see the most recent activity data in the Motiv app. And, Motiv Ring has got you covered even if you’re out and about and forgot your phone. It has two days of onboard memory without syncing. So forget dragging your phone on a hike or run, Motiv Ring will automatically sync your data with your app when you get home.

Does it have GPS?

No, however, Motiv Ring still measures distance, as a calculation of your steps and stride length.

Motiv application on Android Nexus phone

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