Missing sleep data

Updated 3 weeks ago ​by Loren Earle-Cruickshanks

Was your ring charged enough when you went to bed? If your Sleep Card is missing sleep data, a low battery is most likely the case. It is recommended that the battery is at least 20% charged to capture a full nights sleep.  You can also edit your sleep cards - take control of your sleep history and have a higher confidence in your sleep trends 

If you did not get a notification that your battery was at 20%, please check if you disabled or enabled location services. Disabling location services can interfere with syncing which can hinder notifications, so you may not have seen a notification that your battery was at 20%. We're looking at ways to further improve this experience.

App version 1.3 has the added feature allowing you to edit your sleep. 

Here’s how it’s done:

Tapping on the Sleep Card in your Daily Feed will display information about the duration of your previous night’s sleep and periods of restlessness.

When you are looking at your sleep detail, tapping on the edit icon (three horizontal dots) in the top right corner of the screen will open up a menu that will allow you to edit your previous night’s sleep. You can input the time that you fell asleep by either tapping on the tab above your sleep graph, or using the wheel menu at the bottom.

Just like editing the start of your sleep period, you can edit your wake time, by either tapping on the tab above your sleep graph, or by using the wheel menu to input the time that you woke up.

Once you have edited your Sleep Card, tap the save checkmark. Your Sleep Detail card and your sleep trends for the week will display your new edited sleep details.

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