Missing activity data

Updated 1 month ago ​by Loren Earle-Cruickshanks

While Motiv Ring is great for tracking step-based activities, certain exercises don’t lend themselves to reliable heart rate readings. Here are some of the factors that can affect the accuracy of your heart rate data and the things you can do to get the best readings possible.

For best results, find the right size

One of the most important things you can do is ensure you have the right Motiv Ring size. With our Motiv Ring Sizing Set, you can take as much time as you need to try on different sizes before choosing your size. We recommend wearing the sizing rings for 24 hours to ensure you find the best fit.

With the right size, your Motiv Ring should be snug but comfortable, maintaining contact all around the inner part of the ring. A good test is to twist the ring a couple times around your finger. If the skin moves with the ring, you have the right fit. If not, try a smaller size. If you have two sizes that feel like a good fit, it’s best to choose the smaller size, as long as your ring is comfortable.

Finger selection matters

When choosing a ring size, finger selection is important. We tend to see the strongest signal strength from the index finger, but the middle, ring, and pinky fingers can also have strong signal strength. Some factors to consider when thinking about finger selection are:

The development of capillaries, which deliver blood, is influenced by use of the finger. Just like other areas of the body, the more the area is used the denser the capillaries. So, the more widely used fingers are likely to have greater blood flow, yielding stronger signal strength.

Bone structure, specifically knuckles, can impact performance. A snug fit must be accomplished while retaining the ability to remove and replace the ring. A finger with a knuckle much larger than the circumference of the finger should be avoided.

Factors that can impair signal quality

For certain exercises, such as weightlifting, it may be difficult to auto-detect Active Minutes. This is because when you’re lifting heavy weights for an extended period of time or gripping something tightly, it’s more difficult for the heart rate sensor to get a clear reading. This is consistent with all optical sensors, which is why wrist-based devices have the same problem.

The sensor can accommodate for movement related to locomotion, like arms pumping while running, but cannot adjust for movement of the tissue under the sensor, like flexing or moving the muscles of the fingers. This means that disturbances and pressure changes, such as dribbling a basketball, punching, or tightly gripping handlebars, could impact signal possibly beyond our ability to correct.

Another factor that can impair signal quality is temperature, as in cold weather blood can retreat from your fingers, which can also make it difficult for the heart rate sensor to get a clear reading.


If you find that you have trouble with getting a solid heart rate signal, here are some options that tend to increase available signal:

  • Maintain a fully closed but relaxed fist during walking and running events. This limits the additional, isolated movements of the finger, and a good fit allows a fully closed fist to occur without feeling uncomfortably constrictive.

  • Wear gloves during cold weather activities to enhance blood flow.

  • A warm-up may be needed to encourage blood flow.

  • Avoid gripping treadmill handlebars or side rails while walking or running as it can impact our ability to track steps (as your hands aren’t moving). Gripping strollers, push-carts, etc. can also limit signal.

In the Motiv app you can manually add or edit activities that we may not have captured due to factors listed above. We help translate those activities into active minutes, and will calculate the number of calories you burned. We’ll also look at the time period for the activity you added, and input any step or heart rate data collected by the ring.

For more information on Heart Rate Tracking with Motiv Ring, check out our blog post here.

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