iOS Bluetooth Connection Issues

Updated 3 months ago ​by Sarah Richardson

There are unfortunately currently several known Bluetooth errors impacting a number of devices that utilize Bluetooth, most commonly those running iOS 11, that appear to be caused by an underlying operating system issue. 

We’re working on a long-term fix for this issue. In the meanwhile, if you are having difficult activating your ring, these steps will likely solve the issue:

  • Restart your phone (turn your phone off completely and back on)- you may need to do this several times
  • Make sure you have a strong WiFi signal
  • Turn off the Bluetooth on your phone - within Settings - for 15 seconds, then turn it back on

For any additional troubleshooting needs, please reach out to our support team. We’re eager to assist you.

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