Your happiness is our happiness
After receiving your Motiv Ring you have 45 days from the date of delivery to request an exchange or refund. Accessory purchases have 30 days from the date of delivery to request a refund. Please follow these steps:
- Please contact customer support here and request a return authorization within 45 days from the date of receipt of your Motiv Ring.
- Proof of Purchase from mymotiv.com or an authorized reseller is required and the item(s) and accessories must be returned to receive a refund. Refunds will be made in the form of the original payment. If you purchased a Motiv Ring from a third party authorized reseller, please contact that seller for assistance with your refund.
- Products purchased in November and December can be returned through January 31 of the following year or 45 days from the date of receipt, whichever is longer.
- We recommend shipping with a tracking and receipt confirmation service. You may be responsible for shipping charges and you assume the risk of loss or damage to the returned item(s) while in transit back to Motiv.