Privacy Policy

Motiv Privacy Policy

Last Updated: January 3, 2017

This Privacy Policy explains how information about you is collected, used, and disclosed by Motiv, Inc. This Privacy Policy applies to information we collect when you use our Motiv wearable device (the “Device”) and our related websites (including mymotiv.com) (the “Sites”) and mobile applications (the “Apps”). The Device, Sites, and App are collectively referred to in this Policy as the “Motiv Service.”

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).



Collection of Information Information You Provide to Us

We collect information you provide directly to us. For example, we collect information you provide when you create an account, activate a Device, fill out a form, request customer support, participate in a survey, contest or promotion, make a purchase, apply for a job, or otherwise communicate with us. The types of information we collect may include your name, username, email address, postal address, phone number, credit card information, and other contact or identifying information you choose to provide. We also may collect information you provide about yourself, such as your age, gender, birthdate, height, weight, activities, health and fitness goals, food and calorie intake, and health interests.

Information We Collect Automatically When You Use the Motiv Service

When you access or use the Motiv Service, we automatically collect information about you, including:

Information Collected through the Device:

When you wear a Device, certain physical information is automatically monitored and collected through the Device, such as your activity level, movements, heart rate, and sleep information and patterns, and we may calculate your fitness information, trends and progress.

Log Information:

We log information about your use of the Motiv Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Sites.

Mobile Device Information:

We collect information about the computer or mobile device you use to access the Motiv Service, including the hardware model, operating system and version, unique device identifiers, carrier, and mobile network information.

Location Information:

We may collect information about the location of your device if you consent to the collection of this information. For more details, please see “Your Choices” below.]

Information Collected by Cookies and Other Tracking Technologies:

We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that helps us to improve the Motiv Service and your experience, see which areas and features of the Motiv Service are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Motiv Service or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through the Motiv Service. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

Use of Information We may use information about you for various purposes, including to:

Provide, maintain and improve the Motiv Service;

Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and receipts;

Calculate information about your fitness, health, and activity level to help you track your goals and progress;

Send you notifications, technical notices, updates, security alerts and support and administrative messages;

Respond to your comments, questions and requests and provide customer service;

Communicate with you about products, services, offers, promotions, rewards, and events offered by Motiv and others, and provide news and information we think will be of interest to you;

Monitor and analyze trends, usage and activities in connection with the Motiv Service;

Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Motiv and others;

Personalize and improve the Motiv Service and provide advertisements, content or features that match user profiles or interests;

Process and deliver contest entries and rewards;

Link or combine with information we get from others to help understand your needs and provide you with better service; and

Carry out any other purpose for which the information was collected.

Motiv is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Motiv Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing of Information We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;

If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Motiv or others;

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and

With your consent or at your direction, including if we notify you through the Motiv Service that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or anonymized information that does not directly identify you, including to provide research, reports and analytics about health and fitness, for marketing and promotional use, for providing premium services, and for sale to interested audiences.

Social Sharing Features

The Motiv Service may offer social sharing features and other integrated tools which let you share actions you take on the Motiv Service with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Analytics Services

We may allow third parties to provide analytics services. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Motiv Service and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Motiv and others to, among other things, analyze and track data and trends, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Motiv Service and other websites and better understand your online activity.

Security

Motiv takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices Account Information

You may update or correct about you at any time by logging into your online account or emailing us at support@mymotiv.com. If you wish to delete your account, please email us but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Location Information

When it applies and if you consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, certain features of our mobile applications may no longer function.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with the Motiv Service. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Motiv Service.

Promotional Communications

You may opt out of receiving promotional emails from Motiv by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Contact Us If you have any questions about this Privacy Policy, please contact us at support@mymotiv.com.