January 3, 2017

I preordered a ring, what’s next?

Thanks for preordering! You will be one of the first to experience Motiv Ring. It’s the first wearable you’ll want to keep on, providing a true snapshot of your health. Your Motiv Ring will ship this Spring. You’ll be the first to know as soon as we announce our ship date. We’ll send you your Sizing Set about 10 days before your Motiv Ring ships. We’ll send you tracking information, and we won’t bill your credit card until then. You’ll use your Sizing Set to choose your ring size and color and then we’ll ship your ring right away.

When will you announce the ship date?

We’ve spent the past three years building a truly unique and challenging product. Our Motiv Ring Beta testers are actively giving us valuable insights and data we feel are critical additions to our first product and we’re working hard to deliver the best experience possible. These updates are worth the wait and will truly delight our users. We appreciate your patience and look forward to getting a ring on everyone’s fingers soon. Follow our social media or subscribe to our newsletter to ensure you’re one of the first to know when we announce our ship date.

How do I select my ring size?

To ensure you find your perfect fit we provide a custom home try-on. We’ll mail you a sizing set about 10 days before we start shipping. You’ll then come back to our site or use the app to tell us your ring size and color, and we’ll ship your ring right away. Want to learn more? Explore Ring Sizing

Is Motiv compatible with Android?

At launch, Motiv Ring will support iOS 9.0 or later. We’re currently working on our Android app and expect to release it shortly after we ship our first wave of Motiv Rings. To stay tuned on the Android release schedule, sign up for our Android mailing list.

Is Motiv available outside of the United States?

Motiv Ring is currently only shipping in the United States. Please sign up here to find out when we start shipping internationally.

What if I have questions?

If you have any questions, get in touch. We’d love to hear from you on social media at at Facebook, Twitter.com, Instagram and YouTube.