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Customer Support Specialist

San Francisco, CA

We’re creating a revolution in wearable technology with Motiv Ring. A solution so discreet and comfortable you can forget you’re wearing it, so durable you’ll never need to take it off and so well designed you won’t want to.

Our Team + You

Our experienced team’s background runs deep in design, technology, and science. We have created everything from products you already use every day to advancements that have taken us far into the reaches of space. Your hard work will be deeply valued and you have the opportunity to see your innovations impact and evolve our product into a market leading wearable technology.

We offer a competitive compensation package with meaningful equity and health benefits. Join our quickly growing team of amazing people and enjoy your days at our casual and creative SOMA office.

What you will bring

  • A passion for delighting customers by representing the Motiv brand and delivering an above-and-beyond customer experience primarily through email, live chat, and social media.
  • Be the Motiv product expert and triage customer issues across functional teams including marketing, product, and engineering
  • Personable with clear and articulate communication skills; sense of humor is a plus, telepathy would be awesome
  • Flexible and excited to be part of a fast-paced and rapidly growing startup environment

Where you have been

  • 2+ years customer support experience, preferably supporting eCommerce and consumer electronics; digital health a plus
  • Experience with JIRA or equivalent software, creating/filtering tickets, and complete customer issue resolution cycle
  • Bachelor’s degree preferred

 

Interested in learning more? Drop us a note at myfuture@mymotiv.com and we’ll get right back to you if there’s a fit.

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